Terms of Service

1. Agreement to Terms

By accessing or using Complify ("Service"), operated by Complify, Inc. ("Complify," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service. These Terms constitute a legally binding agreement between you and Complify.

2. Description of Service

Complify is an AI-powered compliance document generation platform that provides:

• Compliance assessments and questionnaires
• AI-generated policy documents, reports, and compliance materials
• Risk analysis and gap assessments
• Implementation roadmaps and recommendations
• Ongoing monitoring and updates (for Platform tier subscribers)

The specific features and scope of the Service depend on the plan or product you purchase.

3. IMPORTANT DISCLAIMERS

NOT LEGAL ADVICE: Complify is not a law firm, does not provide legal advice, and is not a substitute for qualified legal counsel. The Service provides tools and templates to assist with compliance documentation, but you are responsible for ensuring compliance with applicable laws and regulations.

NOT A LAW FIRM: Complify, Inc. is a technology company, not a law firm. No attorney-client relationship is formed between you and Complify by using our Service.

NOT A CERTIFICATION SERVICE: Complify does not certify, guarantee, or warrant that your organization is compliant with any laws or regulations. Generated documents are tools to help you understand and address compliance requirements, not certifications of compliance.

DOCUMENTS ARE STARTING POINTS: All documents generated by Complify are templates and starting points that must be reviewed, customized, and adapted to your specific situation. They are not legal guarantees and may not be suitable for your particular circumstances.

RECOMMEND REVIEW BY QUALIFIED LEGAL COUNSEL: We strongly recommend that you have all generated documents reviewed by qualified legal counsel or compliance professionals before implementation or use in any legal or regulatory context.

4. Account Registration & Requirements

To use Complify, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Provide accurate, current, and complete information when creating an account
• Maintain and update your account information to keep it accurate
• Maintain the security of your account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

5. Subscription Plans & Pricing

Complify offers the following subscription plans:

• Compliance Assessment ($499): One-time purchase includes AI-guided assessment, risk analysis report, implementation roadmap, and gap analysis
• Policy Generator ($1,499): One-time purchase includes everything in Assessment plus 12 custom policy documents, PDF/Word/PPT delivery, and vendor questionnaire templates
• Compliance Platform ($2,499/year): Annual subscription includes everything in Policy Generator plus regulatory monitoring, quarterly health checks, vendor risk automation, and expert consultant time

All prices are in USD. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

6. Payment Terms

Payment is due at the time of purchase for one-time plans (Assessment and Policy Generator). For the Compliance Platform subscription, you will be charged annually in advance. Payments are processed securely through Stripe.

Automatic Renewal: Compliance Platform subscriptions automatically renew at the end of each annual term unless cancelled at least 30 days before renewal. You authorize us to charge your payment method for renewal fees.

You are responsible for providing valid payment information and ensuring sufficient funds. If payment fails, we may suspend or terminate your access to the Service.

7. Refund Policy

No Refunds After Document Delivery: Once documents have been generated and delivered to you, no refunds will be provided, except as required by law.

Refund Within 24 Hours: If you request a refund within 24 hours of purchase and before any documents have been generated, we will provide a full refund.

To request a refund, contact us at legal@complify.com. Refunds, if approved, will be processed to the original payment method within 10 business days.

8. Intellectual Property

Generated Documents Belong to Customer: All documents, reports, and materials generated specifically for you through the Service (including policies, assessments, and deliverables) are your property. You receive full ownership and may use, modify, and distribute these materials for your internal business purposes.

Complify Retains Platform IP: Complify retains all rights, title, and interest in and to the Service, including our platform, software, algorithms, user interface, documentation, and any pre-existing templates or content. You receive a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of our Service.

9. Acceptable Use

You agree not to:

• Resell or redistribute generated documents as your own work or service without substantial modification
• Use the Service to create competing products or services
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction or ours
• Impersonate any person or entity or falsely state your affiliation

10. AI-Generated Content

Documents generated by Complify are created using artificial intelligence. While we strive for accuracy and relevance, AI-generated content may contain errors, omissions, or may not be suitable for your specific situation.

You are responsible for: (1) reviewing all generated documents for accuracy and completeness, (2) adapting documents to your specific needs and circumstances, (3) ensuring documents comply with applicable laws and regulations, and (4) implementing and maintaining compliance practices based on the documents. Complify is not responsible for any consequences arising from your use of generated documents.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPLIFY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO COMPLIFY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Complify, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (1) your use of the Service, (2) your violation of these Terms, (3) your violation of any rights of another party, or (4) your use of any generated documents or materials.

13. Termination

You may terminate your account at any time by contacting us or through your account settings. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct we deem harmful to our Service or other users.

Upon termination, your right to use the Service will cease immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and dispute resolution) will survive.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution

Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Delaware.

Courts: If arbitration is not available or enforceable, disputes shall be resolved in the state or federal courts located in Delaware. You waive any right to a jury trial.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. For Compliance Platform subscribers, we will provide at least 30 days' notice of material changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms of Service, contact us at: legal@complify.com